Terms of service

Last updated 17 October 2026

Draft for legal review. These terms will be finalised by our lawyers before RentTide takes paying customers.

1. About these terms

RentTide is rental management software provided by AJQ Pty Ltd ("RentTide", "we", "us"). These terms apply when you create an account or use RentTide, including the website, the app and the pages we host for your guests and tenants. By creating an account you agree to these terms on behalf of yourself and any business you represent.

2. Your account

1. You must be at least 18 and able to enter a binding contract.
2. Keep your login details secure. You are responsible for activity on your account, including by people you invite.
3. Give us accurate information and keep it up to date, including a working email address.
4. Tell us promptly at hello@renttide.com if you think your account has been accessed without permission.

3. Free trial and plans

1. New accounts get a 30 day free trial with every feature. No payment details are needed for the trial.
2. When the trial ends you can choose a paid plan. If you don't, your account becomes read only. Your information stays available to view and export, but you can't add or change records until you choose a plan.
3. Plans are charged monthly in advance, per property or per room as shown on our pricing page at the time you subscribe. Prices are shown in your currency and include any taxes we are required to charge unless stated otherwise. Payments are processed by Stripe, and charges appear on your statement under AJQ Pty Ltd.
4. When you add or remove properties, your next bill is adjusted for the change, calculated for the part of the month remaining.
5. Plans renew automatically until cancelled. You can cancel at any time in Settings, and cancellation takes effect at the end of the period you've paid for.
6. We may change prices with at least 30 days' notice by email. The new price applies from your next renewal after the notice period.
7. Except where the law requires otherwise, fees already paid are not refundable, including for partial periods.

4. Your responsibilities as a landlord, host or agent

RentTide is a tool. You remain responsible for how you rent your property and for your dealings with guests and tenants. In particular, you are responsible for:

• complying with the residential tenancy, short stay, consumer, privacy, anti discrimination and other laws that apply where your property is located, including any bond lodgement, disclosure, notice and registration requirements;
• choosing whether an arrangement is a lease, a short stay or something else, and using the right agreement for it;
• the content of agreements, terms, condition reports, messages and charges you create or send through RentTide;
• having a lawful basis to collect and share the personal information of your guests and tenants, and telling them how it is used; and
• checking that payments recorded in RentTide match what you actually received.

Templates and wording we provide are a starting point only and are not legal advice. Get advice from a qualified professional where you need it.

5. Electronic signing

RentTide lets you and your guests sign agreements and reports electronically. We record the signer's name, signature, time and a fingerprint of the document so it can be shown not to have changed. You are responsible for deciding whether electronic signing is suitable for a particular document and for meeting any legal requirements that apply to it.

6. Payments between you and your guests

Unless we tell you otherwise, RentTide does not hold or transfer money between you and your guests or tenants. Guests pay you directly using the details you provide. Where we later offer payment collection, it will be provided with a licensed payment partner under additional terms that you will need to accept.

7. Your content and data

1. You own the information you put into RentTide, including information about your properties, guests and tenants ("Your Data").
2. You give us permission to host, copy, process and display Your Data only as needed to provide, secure, support and improve RentTide, and as described in our privacy policy.
3. For personal information about your guests and tenants, you decide why and how it is used, and we process it on your behalf and on your instructions.
4. You can export Your Data while your account is active and for 30 days after it closes. After that we may delete it, except where we must keep it by law.

8. Acceptable use

You must use RentTide in line with our acceptable use policy. In short, don't use it to break the law, harass or discriminate against anyone, send spam, upload harmful code, try to access other accounts, or overload or reverse engineer the service.

9. Availability, support and changes

1. We aim to keep RentTide available at all times but don't guarantee it will be uninterrupted or error free. We may carry out maintenance and will try to give notice of planned downtime.
2. Support is available through Help and support in the app and at hello@renttide.com.
3. We improve RentTide regularly and may change or remove features. If we remove a major feature you pay for, we'll tell you in advance and you may cancel.

10. Our intellectual property

RentTide, including its software, design and branding, belongs to us or our licensors. We give you a non exclusive, non transferable right to use it during your subscription under these terms. Feedback you give us may be used without obligation to you.

11. Consumer law

Nothing in these terms excludes rights you have under the Australian Consumer Law or other laws that can't be excluded. Where our liability for a failure to meet a consumer guarantee can be limited, it is limited to supplying the services again or paying the cost of having them supplied again.

12. Liability

1. To the extent the law allows, we are not liable for indirect or consequential loss, loss of profit, revenue or data, or for disputes between you and your guests or tenants.
2. To the extent the law allows, our total liability to you in any 12 month period is limited to the fees you paid us in that period.
3. You indemnify us against claims by third parties arising from Your Data or your breach of these terms or the law.

13. Suspension and ending

You can close your account at any time. We may suspend or close an account that breaches these terms, puts other users or the service at risk, or has unpaid fees, and will give notice where reasonable. Sections that by their nature should continue after closure, including 7, 11, 12 and 14, will continue.

14. General

1. These terms are governed by the laws of New South Wales, Australia, and you submit to the courts of that state, unless the law of your country requires otherwise.
2. We may update these terms. We'll give at least 30 days' notice of changes that materially affect you. Continuing to use RentTide after that means you accept the updated terms.
3. If part of these terms is unenforceable, the rest still applies. These terms, with our privacy policy and acceptable use policy, are the whole agreement between us about RentTide.

15. Contact

AJQ Pty Ltd. Email hello@renttide.com.